When It Doesn’t Work

I always make my new dentist appointment when I’m checking out of the present appointment, which means I made my new appointment six months ago. The problem with that is that sometimes you have an unavoidable conflict when the appointment rolls around.

Case in point- I had no idea that the day that I booked my appointment would be the day that my daughter was moving into her dorm room.

When I realized this was the case, I called the dentist office and left a message that I had to reschedule.

They didn’t call back.

Then I got a text that said “To confirm, type CONFIRM. To cancel type CANCEL. I typed cancel, assumed that I was done, and tried to log into the system to make a new appointment.

When I went on their website, I dutifully entered all the info that they asked for, but really, the things they needed… I gave up when I couldn’t find the six digit code behind the Holy Grail…

And I called again and left a message.

Next, I got an email asking me to confirm my appointment. Of course, there was only one option: CONFIRM. There was no option to cancel. But there was a phone number, different than the one I’d previously called- so I left another message.

No one called me back.

The next day, I got another text- but this text there was no option to cancel either- just a CONFIRM button. I ignored the text, but I did call again…

No one called me back.

To keep you up to date: I called FOUR times to TWO different phone numbers belonging to my dentist office. I received two texts and a email- which did not work properly.

About five business days before the scheduled appointment, I got a phone call (from a third different number if you’re counting) but it came up MEDICAL- so I answered it assuming it was either my Doctor or my parents (my parents had an appointment that day so I knew there was a possibility)

The scheduler said:

I’m confirming your dental appointment for next Monday

And I just said- “Ah…No.” I explained to him in excruciatingly slow and vivid detail how I have been trying to cancel and rebook for the better part of two weeks… I asked him if they listened to the voicemail messages. He skirted the answer but said they did most things through the online system. I told him there was no option for the type of dental insurance that I have- the sub sub group that the form was asking for, even though they have all my insurance info, including a copy of the card, on file. He stammered just a little bit and I could feel the beads of sweat seeping through the phone…

But I did finally rebook my appointment…

So with all the online and the automation and that whatever…is anything really better? Or did I need to rely on a phone call to fix my issue?

Sometimes new and improved really isn’t what it’s cracked up to be.