I am a reasonable customer to serve at a restaurant. I rarely ask for dishes to be specified to my liking with the exception of no hard boiled eggs in my Cobb salad and no nuri in my ramen. If I don’t like ingredients used in a dish, I tend to order something else. I don’t send food back to the kitchen unless it’s completely raw (medium rare should be halfway between rare and medium) or they’ve given me the wrong item.
I don’t make stupid jokes like saying that I’m LA and I’ll be there customer today. I don’t clean the plate and say I hated it. I don’t get mad if they forget something for a moment, or if it takes five minutes longer to get something. I am polite and respectful and try to make their job as easy as possible because food services is a really tough industry.
But then there was one particular experience…
My friend and I share a theater subscription and we always choose matinee performances. We always do brunch beforehand.
We went to a restaurant that I’ve been to before. Burgers and salads and yummy stuff. I like this place and have always had good service.
Until this one time…
So we sit down and are brought water. Fine. My friend asked if she could get lemon for her water. It took three times asking and eventually the waitress brought lime. I can totally excuse this.
I had asked what the hot tea selection was, and the waitress recited the tea types that they had. I asked for English Breakfast with milk and sugar. After bringing my friend her coffee, it took her two asks to get me my tea. Of course, when she did bring tea it was iced… not hot. But I can forgive this and I’m not going to get mad.
My friend has a food allergy. When she ordered her dish she asked if it was made with the ingredient, and if it was, she would order something else. I ordered my meal, as it appears on the menu. We asked to split an order of sweet potato fries.
The waitress came back and told my friend that the kitchen couldn’t accommodate her request on dish X. That’s great, but my friend had ordered dish y assuming it didn’t contain allergen.
Ten minutes later waitress came back and said that dish Y didn’t contain allergen. All was right with the world.
We get served an order of onion rings. Of course we ordered sweet potato fries.
Ten minutes later my friend gets her meal delivered by the busser. We tell him we didn’t order onion rings but sweet potato fries. I was served nothing. When I asked the busser shook his head.
Five minutes go by. I still don’t have a meal.
I tell my friend to start eating.
Sweet potato fries served. I ask about my meal and busser says nothing. I ask to see the waitress.
Five minutes go by.
I spot the waitress and flag her down and tell her I haven’t received my meal.
Five minutes go by. Nothing from waitress.
Another few minutes I spot the waitress. I tell her I still don’t have my meal.
Five minutes.
No meal.
As stated, I’m easy in a restaurant. I get that stuff happens…but really…my patience is tested…
I go to the woman who appears to be somewhat in charge of things. I tell her that my friend was served twenty minutes earlier, I’ve asked the waitress twice, and I still don’t have a meal…
Manager type is visibly upset about this and runs to kitchen. I finally get my meal about five minutes later.
What I assume was the general manager comes to the table to profusely apologize for the issue with my meal. I am appreciative of this, but at this point I tell him every single mistake the waitress made. I don’t like doing this, but really, it was probably the worst service I have ever received in a restaurant.
I admit we left an incredibly small tip, and I seriously thought about leaving nothing at all…
As I saw the waitress vaping outside the restaurant, I did wonder why exactly we thought making pot legal was such a good idea. But that’s a whole other blog…