Spoiler alert: I’m going to complain about dog grooming. I know some of you don’t realize what a hot button issue this is, so be prepared.
My dog has hair, not fur, so she doesn’t shed. While this is wonderful for my couch, in reality it means that she needs to have periodic haircuts.
There are a decent amount of groomers in the city, but oddly, I am not a fan of many of them. Awhile back I regaled you with the story of one groomer I met who was incredibly rude. Besides the personality, these appointments are not cheap. So finding a reasonably priced service that does a good job and where the groomer is nice is often a challenge. https://wakinguponthewrongsideof50.com/2021/04/21/yelp/
But I found a place.
One of the things about this establishment is that you are supposed to book your appointments on their app. Well, I think we all know that sometimes apps are better in theory than reality.
Betty needed what is referred to as a “touch up”. This means they bathe and brush her, trim her nails, and trim the hair around her eyes and what they refer to as sanitary (I’ll let you guess what they do). However, the app does not list the touch up as a service. So I call the place and they tell me to book a bath and brush, but put in the comments what she needs trimmed.
Fine. I book bath and brush and enter in the comments, like they said.
When the appointment came, as I dropped Betty off, I repeated what I had listed on the comments.
Of course you know that if I’m writing this, they only did the bath and brush…
The people who work at this salon are really sweet. They are very good with Betty. So I didn’t read them the riot act…
It turns out that no one at the salon read the comments before the appointment, so they scheduled a brand new groomer, to take care of Betty, someone who is only ready to do the bath and brush because they haven’t reached the next level of grooming care- they are apprenticing.
Do I have a right to be annoyed because they didn’t do what I asked them to do? That they didn’t even check the comments, even though that was what I told them to do?
How would you have handled this situation?