I had been a long time subscriber to Entertainment Weekly. A few months ago, EW stopped putting out a print edition, but I had paid for a certain number of issues, so their solution was to give me People magazine instead. To be clear, I don’t like People magazine, but it wasn’t worth fighting about. I gave my issues to one of my neighbors who loves all things celebrity.
When I got the postcard stating that I would be receiving People instead, there was an email to write to to say that after the subscription was over, I would NOT be renewing. So I emailed.
Then, a few months ago, I got a bill for another year of people.
I was not happy.
This time I called and got a customer service rep. I asked the customer service rep why I was charged. He gave me a song and dance and kept telling me to calm down.
What happens if you tell someone to calm down?
He said my subscription was for automatic renewal.
I asked if it was on auto for People?
He told me to calm down.
I told him that he fraudulently used my credit card because the auto was for EW. By renewing a subscription that I never ordered he (the company) had broken the law.
I asked him how calm would he be if someone used his credit card without the proper authorization.
To be fair, I have no idea if it’s actually illegal to do what they did- my guess is it’s in the grey area of the little tiny language at the bottoms of things we sign when we sign our lives away…
But the words illegal and I’m calling my credit card company were all he needed to issue me the credit…
And there’s a little slice of my life…