My dog’s harness broke the other day, the little plastic clip that adjusts the fit of the harness cracked.
Alas, this was her back up harness after her other one broke a few months ago and I had yet to replace the back up.
That’s on me.
What also stunk is that the harness broke on a Saturday evening as I was heading out for the movies. I knew the small pet store in my neighborhood would be closed (plus they didn’t have any harnesses for her the last time I looked) so I had to head out to a big box pet store on the way to the movie.
So I went to the big box store. And I looked around for harnesses. There were no harnesses in my dog’s size.
Betty is a shorkie- she weighs about seven pounds and is obviously small. But she is very similar to many dogs that live in the city. It is not unusal to see a 7 pound dog in Manhattan. In fact, extra small to small dogs are the norm.
So why are there no harnesses that fit her in a big box pet store?
There were TONS of XL and XXL harnesses…but barely anything made to fit a small dog.
Is this small dog discrimination?
My vet said that small dogs should only wear harnesses…
But I was desperate, so I bought the smallest harness I could find, which I knew would be a loose fit at best.
When I got to the check out the obviously bored clerk asked-
Did you find everything you were looking for?
I responded truthfully-
The cashier rang up my purchase without another word. Did not ask what I was looking for. Did not say sorry. Just told me to insert the chip when I was ready.
Not. One. Word. in response to my answer to his question.
Which begs me to ask:
Why do you have employees ask a question that they aren’t going to act on?
Do the employess even listen to what the customer is saying, or is this just scripted patter that is supposed to happen to make the in store experience better?
Did the employee asking me the question make my experience better?
On another note, my daughter simultaneously went to another big box pet store, and a small pet store. Neither had harnesses that fit my dog.
We needed to order one off Amazon- next day delivery.
I know many people commented the other day on never using self check outs because they want to keep people employed. This is a fine sentiment. But you can see that is probably not going to work. The in store experience could very well go the way of the dinosaur. If employees don’t care, and stores don’t stock what you need, what is their purpose?