The back story: We used to have a bulk rate cable package for our building. When the contract came up for renewal, there just weren’t enough people in the building using cable for us to get a good bulk rate anymore. Bottom line: as of last week we now pay for services that we don’t want/need, but we used to get for free.
Knowing that I didn’t want to pay extra for services we don’t want, I called up the cable company the other day. I supplied them with all the necessary info, told them I wanted to eliminate X and Y.
With me so far?
Ok- the cable guy says:
“Can you get your husband on the line because only his name is on the account.”
Meanwhile, I’m calling from the number that is listed on the account. MY NUMBER IS LISTED AS THE CONTACT NUMBER ON THE ACCOUNT.
I am able to give him all the information for the account because THE BILLS ALL GO TO MY EMAIL. I literally read him all the lines from the most recent bill- every single code and word etc.
Nope. Need to talk to the husband. Which I understand in theory, but I”M GIVING YOU ALL THE INFORMATION AND I’M CALLING FROM THE NUMBER ASSOCIATED WITH THE ACCOUNT. FOR TWENTY YEARS I AM THE PERSON WHO HAS BEEN DOING EVERYTHING WITH THE CABLE INCLUDING SETTING UP THE NEW BOXES WHEN NEEDED.
I mean really, is there some nefarious trickster out there calling the cable company and having Showtime and Starz removed from random people?
I’M TAKING STUFF OFF NOT ADDING ON.. THE BILL IS GOING TO GO DOWN…
I may or may not have been rude to the cable guy…
So I get off the phone frustrated.
I pulled up our bill online and I saw a “Chat Now” thing.
So I went on the “Chat Now” and I asked them to take off Showtime and Starz (FYI- didn’t know we had Starz) and I ask how much my new monthly bill will be.
And ever so quickly Showtime and Starz were taken off my account.
So here’s the thing: is it really security if I can bypass the system pretty easily?