I hire a service to contract someone to do a job for me, meaning I pay the company, the company pays the person. I pay for a certain amount of hours, with a set begin and end time, which essentially means, once 9am rolls around, my money is shooting out the window.

Before I went on vacation, the person who was supposed to provide a service was late.  MIA late, meaning they didn’t tell me they were going to be late, and it was now 9:30.  I contacted the company via there app (because there’s no longer a way to get in touch with anyone via phone) and clicked on the response- “Where’s my Provider?”

Five minutes later my doorman told me my person was in the lobby.  When said person came into my apartment, they said “Why did you mark me late?  I was in the lobby making calls.”

Hmmm.  Let me think.  I’m paying you to make calls in my lobby?

No.  I don’t think so.

The minute this person leaves my apartment at 12- because you know I’m only paying till 12, I get a text.  “Rate your Provider” with the open five star system.  What rating did I give? One star?  Two? Five?

Before we answer that question, I’m going to give you another anecdote:

My friend YK recently hired a person to help install her new air conditioner.  Same situation- she contacted a company who provided her with a contractor.  Her contractor was horrible- incompetent, high, and a host of other things.  When asked to rate the service provider, she gave the sp a low rating. Fine.  They deserved a low rating. She assumed that the sp would not know what rating she gave.

Except…

This person texted YK asking why she gave a low rating.  And they weren’t nice about what they were saying to her.  And they know where she lives.  They know what she looks like.  They know her name….

You get the idea…

So, with this story fresh in my mind- do you think I rated the person who came to my house to perform a service?

No way.

So, here’s the thing- when we see a rating, how we know how real it is?

Do people give providers fair and accurate reviews, or are people to afraid to be honest because they are afraid of retribution?  People look at a review and say- look 4.6 stars- must be good, right?

Who knows…

The whole review/rating thing has gotten out of hand.  No sooner had the credits rolled on Mission Impossible, I felt my phone ping with a message from Fandango asking me to rate my movie experience.  After every hotel or site I visited I received an email asking me to rate my experience and please, can I add it to trip advisor?

Is the whole thing overrated?

How many reviews or rating are for real?

I know when I’m looking for a book to read, anything with too many 5’s feels like a plant.  How can that many people think something is so perfect that it deserves a flawless rating?  Seriously- how many things are flawless? And the same goes for the opposite, too many 1’s doesn’t seem logical either.  How bad can something be?

So- to start off your Monday with some thinking:

  1. Do you rate/review things?
  2. Are you totally honest?
  3. How would you rate someone who knows who you are?  Would you give them a bad review?

 

69 thoughts on “Will You Rate Me?

  1. I know for a fact that some companies write their own reviews to get the process started.

    And my partner reads reviews like they’re going out of style. Nothing wrong with research but there are times when I think, just make a decision already, especially when it’s over something relatively inconsequential…

    Liked by 2 people

    1. My friend treats them like they’re gold….she will cite review stats to me about literally everything she buys or thinks about. You’re right…look at the specs and decide!!

      Liked by 1 person

      1. In some cases reviews are helpful, but take with a grain of salt, and keep perspective. I don’t know…once they know where you live, it’s tougher.

        Once upon a time word of mouth worked well. In my neighborhood there is a deck building company that does work all along the street. You see their ad in the lawn. Some of the neighbors are old, likely not connected to the internet. I would bet they use word of mouth….in fact, I’ve considered this same company for work too for that reason. Haven’t even checked them out online yet. 4 neighbors on my street have had recent work done, I think this speaks loudly.

        Liked by 2 people

  2. Except books, I do not rate anything. I had been on a trip recently and I have been receiving mails and messages, asking me to review the hotels that I stayed in. There was some or the other issue in the places we stayed. In the resort, we were cheated in the final bill. Now, o really can’t write that on the website, can I? The resort guys will call up and ask questions, which I really don’t want. I feel that the rating/review thingy is over-rated. For that matter, I don’t go by rating – what I like, others might not and vice versa. But, on the other hand, rating and feedback helps other customers.

    Liked by 1 person

    1. I know!! The hotel thing! We stayed in a bunch of hotels and they’re hounding me! And you’re right, if you give a four instead of a five, they hound you about what they did wrong. I realize they want reviews to generate business, but it’s become where they want us to spend all our time reviewing things instead of doing things

      Like

  3. I will review and rate books and movies. That’s it. I do not rate businesses, nor do I pay much attention to the ratings other people give them. Most of the time, it’s only the people who have had a bad experience who rate a place or give a review.

    Though I’m reminded of that time when I was in Scotland, and the English rock climber was talking to the Scotsman about idiot tourists climbing Ben Nevis, having a bad time of it because they weren’t prepared, and then giving the place a bad review. I can still hear the English rock climber’s outraged voice, “Who rates a mountain?!”.

    Liked by 1 person

    1. That is going to end up being the best story of the week….but it’s so true! I admit I look at TripAdvisor as a source of things to do, and it’s true…the things people will rate!!
      Book reviews and movie reviews are different, because they’re thoughts and opinions on a medium….the other stuff….I’ve seen some reviews that have left me scratching my head

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  4. I will write reviews of hotel rooms and restaurants, but generally not people specifically, unless they do something outrageously bad or over the top good. With books, I don’t know if I’ve ever given one a five star review. I’m a four star user, generally. Maybe Harry Potter got five stars from me, I don’t know. But those were my favorites ever, so it would make sense.

    Liked by 1 person

  5. You’ll have heard the very true saying ‘when America sneezes Britain gets the cold!’, well as of yet we haven’t contracted this ‘please rate me’ disease BUT I fear it’s coming, strikes me as a classic catch 22! You rate one star and the operative comes round and abuses you or worse, so in fear you rate five stars for a crap service and the company thinks the operative is wonderful, he/she gets GOLD stars and you’re left p#ssed! It’s coming 😦

    Liked by 1 person

  6. I absolutely hate it. Everyone wants a rating! Buy toilet paper on Amazon, they want a rating. A cell service we had was the worst! (I don’t want to say who in particular, but, ok….. Sprint. ) Everytime I went in, on the way out, I was told about the survey I would receive and would I please give them a 5, being the best. Usually, the smile-and-nod would kick in, have a nice day and I was out the door. Finally, I just turned around and told the ‘clerk’ that a rating is like a tip. You give me good service, I give a good tip. If you have to TELL me to give you a good rating, something is really wrong. The clerk then tells me that if they get a bad rating, they could lose their job. Just like everything else, it starts out as being a good tool to follow progress/job performance, then improve in areas that are needed or rethink policy. Now they run the company by their star rating. It means nothing anymore. I very rarely give ratings unless they are very, very good or very, very bad.

    Liked by 1 person

    1. Exactly. What started out as a useful and helpful tool has gone crazy. How much time can anyone spend reviewing and rating. Talk about jumping the shark! Great comments! Thanks!

      Like

  7. It is difficult when they know where you live but if a low review is followed by constructive criticism I don’t see anything wrong with it. If I had someone in my house though and I had already experienced their mood as a result of marking them late I think I would just not review at all. There are so many things to consider.

    Liked by 1 person

      1. Agree on confronting bullies. But, if someone is crazy enough to text you repeatedly about why you gave them a bad review, do you think they’ll listen to a knock it off? Is it worth taking the chance? It’s a decision of how great is the riskto drop it vs persuing

        Like

      2. True, if she really wanted to get him. She should post another review about his stalking….then block his phone number from her phone and have the attorney send the letter! I’ve come to the point where I really have little to no tolerance for bullies.

        Now having said all that with much bravado, if it was me, as a woman, living alone and concerned about my personal safety. Yes, I would have to think long and hard about how much interaction I would want with this crazy.

        Liked by 1 person

      3. That’s the thing…at one point do you not do something because of fear of retribution? To me, it has to be a greater cause than giving someone a negative review

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  8. I give honest ratings. Since I own no assets and have really shitty credit, I dare them to sue me for defamation of character or anything like that. Besides, I’m crazy and know some really good attorneys (and in case you didn’t know it, attorney is the magic word to shut down any bullshit threats from companies that got a bad review)

    I always read the 3-star ratings. Those are usually pretty freaking honest and not written by bots or paid reviewers.

    Liked by 2 people

  9. I rarely rate services, but when I do I am honest. I can say though that I have never been asked to rate a specific person, but only a company so I’m not sure how I would handle a personal contractor who came to my home as you describe. Safety is such a big issue now…

    Liked by 1 person

    1. Exactly! I heard a story (unverified) about someone rating their food delivery person poorly, because they took long time, food cold etc, and the delivery came back and egged their house. It’s gotten ridiculous.

      Liked by 1 person

  10. Once upon a time, years ago, we were on vacation and my then BIL and his family stayed at a different spot from us (ours was full). On the 4th of July, we dropped by his place to check it out around 8:00 or 9:00. Yes, we were a large group (12+ folks), but we weren’t shooting off fireworks or being particularly noisy. The on-site manager came out and told us to be quiet, so we were and went inside, but soon left. Then he came back after we left (and he was drunk as a skunk) and told my BIL to leave immediately or he was calling the cops. Rather than get into it with him and the cops, they packed up (including a boat in the water) and left in the middle of the night on the 4th of July.

    Now, with that back story, my BIL wrote a scathing review and posted it on TripAdvisor, Expedia, copied the MAYOR of the small town, the true owner of the resort (in the Midwest) and sat back. He got a call from the owner’s attorney: on-site manager would be fired immediately, all his money refunded and would he please take down the negative reviews. Once he had confirmation the manager was fired, he did. They actually had liked the place.

    There is a place for negative reviews, but I can’t stand the people who use negative reviews to work the system for freebies and those companies who work the positive reviews for more business. First Amendment!

    Liked by 1 person

    1. I thunk reviews when used as intended, constructive criticism or praise of goods or service are great. I think too many people just want to hear themselves speak. I’ve stopped reading reviews en masse, because some people say the most ridiculous things, like when Kim talked about someone reviewing a mountain….I mean…it’s a mountain….

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  11. I think all the ratings and requests for them is way out of hand. And there are too many fake reviews to fully trust ratings. I will occasionally provide constructive feedback, as I did when we stayed in an AirBNB in Amsterdam. The owner really seemed to want to improve the experience for his guests. In the US, I typically stick with hotel chains that I trust from experience. I never rate products that I buy. Never.

    Liked by 1 person

    1. Constructive feedback is great, but there are so many ridiculous reviews! And I worry about the validity of what the reviews say…I like that amazon now has a “verified purchaser” stamp, but there’s no way to regulate reviews. And I tired of constantly being asked to review/rate

      Liked by 1 person

  12. That’s a tough one… I seldom leave reviews, mostly because the requests are annoying. If I received such poor service I’d want to complain to someone or alert others but knowing that they know where you live (even with a doorman), I’d hesitate too. Did you at least get the time not worked taken off your bill?

    Liked by 1 person

  13. I really can’t stand reviews, and generally don’t write or read them. My latest issue occurred when I was trying to book plane tickets through Merrill Lynch. I got to the point where I was about to book when I was put on hold, transferred and then asked to complete a satisfaction survey. Tried to call back and got a busy signal for a half an hour. So irate I had to call the next day to actually book. When are these companies going to learn that consumers hate these things?

    Liked by 1 person

  14. I always review honestly even when I know the person. I rate according to the completion of the work performed, and also if they are punctual. For this guy, I would have given him one star if only based on the fact that he even showed up, although he was late.

    Liked by 1 person

  15. The ratings, reviews etc it seems are only for people who are angry and want to trash someone or some place of business because of some perceived slight. The honest ratings get lost in the shuffle, while your problem is real and should be addressed it won’t get noticed. I also wouldn’t like to put in a review with someone who knows my name and address.

    Liked by 2 people

  16. I once used an appliance repair place that had a 4.5 star rating on Yelp. The guy came out to fix our fridge. After awhile he asked me for some tape. Hmm. I brought him some scotch tape and he said, “No, do you have any ‘bigger’ tape?” I gave him some masking tape. Idiot that I was, I did not ask him what on earth he needed tape for. He supposedly fixed the seal on the door, but did not do a great job. A week later hubby notices water by the fridge and sink. I call a plumber. Plumber opens up our freezer door and shows me it’s leaking. Now I really wonder what the guy wanted that tape for, as he did move the fridge out “to clean”. The insurance company ended up giving us new hardwood floors in the kitchen due to all the damage. So much for a great Yelp rating lol. Oh, and then a neighbor told me about a mechanic she liked a lot, highly recommended by her friend, and good reviews on Yelp. Hubby went there. He was told he needed a new transmission and a new engine on his 2003, 200,000+ mile car. Car had been needing new oil every month and leaking … but car sounded great and was smooth when driven. Hubby went to 2nd mechanic. Oil leak was because last mechanic who changed oil did not tighten stuff. The engine was fine. He did need a new transmission – that was the only code that showed up when the test with that gizmo was run. Hubby got the new transmission and will probably put at least another 50,000 miles on that car … as long as he does not believe every Yelp review he reads 🙂

    Liked by 1 person

  17. I only give reviews when I want. But I hate that new trend which is when the provider tells me before the rating questionnaire that anything other than a 5 will jeopardize their job. It’s bizarre. Then why ask me to rate/review if you want a 5 star when perhaps I wanted to give a 4.5 or a 4? But now I feel guilty because you could lose your job. It’s not a fair rating then. So what did you do in the end? I hope your friend didn’t have any negative results after being honest in her review.

    Liked by 1 person

    1. I know! I almost want to call the company and say I won’t shop at any store that will jeopardize an employee because someone doesn’t want to review. The policy is bizarre

      Like

  18. I only rate them if it was positive. I figure if I dont rate them they know I wasn’t happy. Is that a fair assumption? I dont know. I agree with you. I dont think its safe to rate them poorly since they know ll of your info. Just asking for trouble

    Liked by 1 person

  19. I don’t rate services or blogs or books or anything. I do, however, give honest feedback if I’m sent a questionnaire from the company asking how things went. But as for any online rating systems like Yelp or Goodreads, I don’t do it. I did once and lived to regret it.

    Liked by 1 person

  20. I think ratings are one of those things that started out as a good idea, but then went downhill. Now that anyone can rate everything and everyone, it’s too much trouble to wade through them all to find the few that are actually well-written and worthwhile. (I once read a restaurant review by a woman who wrote that she like the decor so much that she wanted to “f**k the walls.” Seriously, she wrote that.) And even when the reviews are concise and civil, it’s impossible to know if the person writing them owns a competing business or is a good friend or relative of the business that is being rated. Honestly, the main reason I look at Trip Advisors is for the photos the the hotels. I can tell a lot from traveler photos!

    Liked by 1 person

    1. You’re exactly right…a good idea gone haywire!! I don’t trust any reviews, because you really don’t know who wrote them. There’s no transparency, and there’s no rubric…what’s a 3 for me could be a 5 for one person, or s 1 for my sister in law….

      Liked by 1 person

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