I hire a service to contract someone to do a job for me, meaning I pay the company, the company pays the person. I pay for a certain amount of hours, with a set begin and end time, which essentially means, once 9am rolls around, my money is shooting out the window.
Before I went on vacation, the person who was supposed to provide a service was late. MIA late, meaning they didn’t tell me they were going to be late, and it was now 9:30. I contacted the company via there app (because there’s no longer a way to get in touch with anyone via phone) and clicked on the response- “Where’s my Provider?”
Five minutes later my doorman told me my person was in the lobby. When said person came into my apartment, they said “Why did you mark me late? I was in the lobby making calls.”
Hmmm. Let me think. I’m paying you to make calls in my lobby?
No. I don’t think so.
The minute this person leaves my apartment at 12- because you know I’m only paying till 12, I get a text. “Rate your Provider” with the open five star system. What rating did I give? One star? Two? Five?
Before we answer that question, I’m going to give you another anecdote:
My friend YK recently hired a person to help install her new air conditioner. Same situation- she contacted a company who provided her with a contractor. Her contractor was horrible- incompetent, high, and a host of other things. When asked to rate the service provider, she gave the sp a low rating. Fine. They deserved a low rating. She assumed that the sp would not know what rating she gave.
This person texted YK asking why she gave a low rating. And they weren’t nice about what they were saying to her. And they know where she lives. They know what she looks like. They know her name….
You get the idea…
So, with this story fresh in my mind- do you think I rated the person who came to my house to perform a service?
So, here’s the thing- when we see a rating, how we know how real it is?
Do people give providers fair and accurate reviews, or are people to afraid to be honest because they are afraid of retribution? People look at a review and say- look 4.6 stars- must be good, right?
The whole review/rating thing has gotten out of hand. No sooner had the credits rolled on Mission Impossible, I felt my phone ping with a message from Fandango asking me to rate my movie experience. After every hotel or site I visited I received an email asking me to rate my experience and please, can I add it to trip advisor?
Is the whole thing overrated?
How many reviews or rating are for real?
I know when I’m looking for a book to read, anything with too many 5’s feels like a plant. How can that many people think something is so perfect that it deserves a flawless rating? Seriously- how many things are flawless? And the same goes for the opposite, too many 1’s doesn’t seem logical either. How bad can something be?
So- to start off your Monday with some thinking:
- Do you rate/review things?
- Are you totally honest?
- How would you rate someone who knows who you are? Would you give them a bad review?