I recently had a substitute instructor for my body conditioning class. She was a great instructor and taught a great class. She also had a funny, nice personality and she made a comment about breathing and relaxing muscles when we work because we’re too tense. And then she added, “Please don’t go calling corporate telling them I said you were unhealthy.” And she said it in a joking manner, but the implication was clear. Because people really do that. They take things at absolute face value, and twist the words so that the meaning becomes murky. And then they report it to the higher ups.
Now, if you read my blog, you all know that Verizon and I had a little dust up a few months ago. And I did start emailing everyone at Verizon. (seriously) And I am no fan of customer service.
How do we determine what is actually a reason to call the higher ups versus what’s just not worth it? I guess it determines how much time you have on your hands, and how much the transgression offended you. Of course, if you did not get goods or service you paid for, then hell yeah…you have every right to complain. But actually, I’m not going to talk about the bad in customer service. I’m going to focus on the good.
On the same day my instructor made this comment, I went shopping at a physical Staples (office supply) store. I had seen a product online that I thought would be perfect for my needs. I saw it was available at one Staples in my general vicinity (here’s the thing about living in a large city- i have about 15 of these stores within a 2 mile radius)
When I got to the store I was greeted very warmly by the cashier, who directed me to the section I needed. When I got to the section, I could not find the item I was looking for, and I was 99.9% sure I was in the right area. I found an employee, told him what I was looking for, and he spent 10 minutes on a ladder and was able to locate what I needed.
I thanked him, paid for the item with the very sweet cashier and I left for home. On my 20 minute walk in the rain, I reflected on what the sub instructor had said that morning. I then thought about the wonderful service I had just received. Then I thought that this was too much thinking for a Sunday morning. But still my mind trudged on. People will take time out of their busy lives to complain about even a small infraction, or what they perceive as a slight. But how often to we go out of our way to commend a good employee?
So I went home and wrote to Staples and told them that I didn’t get the names of the two employees, but that this particular location should be recognized for their nice manners and willingness to help me out and be pleasant. (and yes, i realize that this is their job, but still, they should be recognized for doing their job well)
So now, I’m going to make it a point to commend people who are doing a good job. It’s very easy to complain: it should be just as easy to give good feedback. Don’t you feel good when someone compliments you?
Now this isn’t a resolution, or even a goal. It’s just going to be my new way of thinking. Positivity. Positively.